Remote expert call centre
Remote expert is a great solution but it's not necessarily the solution for all needs.
For example, a manufacturing facility probably has many different items of equipment provided by many different vendors and supported by different suppliers.
If something goes wrong, or a worker needs help with a piece of equipment the ability to quickly and easily get in touch with the right party becomes top priority.
Based on Microsoft Teams, Metro's Remote Expert Call Centre makes it easy for your frontline workers to get the video call based support help they need, when they need it.
Frontline workers getting video help from the right experts at the right time.
Call centre agent
Connect with a call centre agent who can bring in the right support and stay in on the call or connect and drop out.
Groups of experts
We put the right people in groups by expertise, equipment supported or whatever other grouping works for your organisation. You need help - one of them will answer your call.
Smart routing
Route calls in a way that works for your organisation, your agreements and your situation to ensure frontline workers get hold of the people they need to connect with.
Speak to connect
Need to connect with electricians
"Select Electricians"
Need to connect with a Cardiologist?
"Select Cardiology"
Need to connect with a Structural Engineer?
"Select Structural Engineer"
No reply, no problem
Working out of normal business hours, the experts you want are busy or not available. Not a problem - we can connect you to someone on call.
From training new agents, joining calls to support the remote expert through to regulatory compliance, calls to your Remote Experts can be supervised, monitored and recorded.
Automatic reporting
With reports automatically generated you can see service performance at a glance.
Scalable to fit your organisation
Metro helps you scale your Remote Expert Contact Centre to fit your business needs.
Get started today
Metro is easy to contact and even easier to do business with. Let's discuss what you want to achieve so we can create a proposal that sets you up to succeed.
