Remote expert call centre
Remote expert is a great solution but it's not necessarily the solution for all needs.
For example a manufacturing facility probably has many different items of equipment provided by many different vendors and supported by different suppliers.
If something goes wrong, or a worker needs help with a piece of equipment, then quickly and easily getting in touch with the right party becomes top priority.
Based on Microsoft Teams, Metro's Remote Expert Call Centre makes it easy for your frontline workers to get the video call based support help they need, when they need it.
Frontline workers getting video help from the right experts at the right time.
Call centre agent
Connect with a call centre agent who can bring in the right support you need or be presented with the options to connect directly with the experts.
Groups of experts
We'll put the right experts in the right groups by expertise, equipment supported or whatever other grouping works for your organisation.
Smart routing
Route calls in a way that works for your organisation, your agreement and your situation to ensure your frontline worker get hold of the people they need to connect with.
Speak to connect
Need to connect with electricians
"Select Electricians"
Need to connect with a Cardiologist?
"Select Cardiology"
Need to connect with a Structural Engineer?
"Select Structural Engineer"
No reply, no problem
If you are working out of normal business hours, the experts you want are busy or not available, then we can connect you to someone who is.
From training new agents, joining calls to support the remote expert through to regulatory compliance, calls to your Remote Experts can be supervised, monitored and recorded.
Automatic reporting
With reports automatically generated to can see how the service is working and where improvements can be made.
Scalable to fit your organisation
From time zone routing through to centralisation, Metro helps you scale your Remote Expert Contact Centre to fit your business needs.
Get started today
Metro is easy to contact and even easier to do business with. Let's discuss what you want to achieve so we can create a proposal that sets you up to succeed.
