Remote expert
Sometimes even the most experienced engineer encounters a problem they can't get their head around. Or they just need a 2nd opinion or want some guidance. It's at times like this that a Remote Expert solution comes into it's own, or might even save the day.
With so many Remote Expert solutions on the market, which one, or mix of applications, is right for you?
What to look for in a Remote Expert App
The choice can be confusing. Let's try to simplify things.
See what i see
At the most basic level all Remote Expert solutions enable the expert to see what the frontline worker is looking at.
Document sharing
Sending technical documentation is also a common feature enabling the Remote Expert to send the precise technical document for the situation encountered.
With RealWear the frontline worker can zoom in to key parts of the technical document focusing in on the problem encountered simply by head movements and talking to the headset.
"Zoom level 3"
Sometimes you need more than one expert on a call. Most remote expert solutions enable this. For some applications remote experts will have to log in when they receive the request. Others just connect.
The pricing from some vendors can be overly complex and confusing. Metro always offers customers a no hidden costs guarantee.
More enhanced remote expert functionality can include annotations, remote control of the camera, freezing the screen and much more.
Metro currently partners with Microsoft and Zoho for Remote Expert Apps. Contact Metro today to explore how we can help you get the right solution for your organisation.
Get started today
Metro is easy to contact and even easier to do business with. Let's discuss what you want to achieve so we can create a proposal that sets you up to succeed.
